Software that makes buildings more sustainable

QUANTREFY is an innovative SaaS platform for the real estate industry. We support our customers in making their real estate more sustainable and climate-friendly through intelligent interpretation of building data. Because buildings account for about 40% of emissions worldwide. As a Senior Customer Success Manager, you will be the link between the users of our globally unique platform and our developers.

You will ensure that our customers’ experience with QUANTREFY is as positive as possible – today, but also in the future. On the one hand, you’ll help them with questions about the proper use of the platform and provide them with useful tips on how to benefit the most from QUANTREFY. On the other hand, you will be listening to our customers, recording user feedback and advising our development team on the user-oriented further development of the platform. In this way, your work contributes to more climate-friendly buildings and a more sustainable world every day.

Your responsibilities

  • Contact person for users with questions during operation
  • Managing the feedback system & error reporting

  • Recording the needs and ideas of customers & advising our developers

  • Supporting users during the introduction of new features & functions

  • Coordination of your team

What makes you stand out

  • At least a Bachelor’s degree in business administration, real estate economics or similar
  • 3 – 5 years of experience in support or sales, preferably first management experience

  • Very important: Talent to explain contexts simply & to listen well

  • Important: Confident handling of Excel & Co. as well as quick understanding of new programs

  • Solid comunication in at least 2 of these languages: DE, EN, FR, IT, RU, ESP

What you can expect

  • An outgoing and skilled team, where you will feel welcome right away
  • Established processes & structures combined with the freshness of a young company

  • Attractive base salary

  • Flexible working time models instead of 9-to-5 (full-time/part-time/working student)

  • Work at our office in Frankfurt a. M.

Just your thing?

We are looking forward to your meaningful application documents

And if you are still unsure, feel free to ask us your questions in advance. jobs@quantrefy.email