Quick Info

Position: Senior QUANT Success Associate (m/f/d)

Location: Frankfurt am Main, Germany

Type: Full-time, remote by arrangement

Salary: Competitive, depending on experience

Start date: Immediately

Software that makes buildings cleaner

At QUANTREFY, we are passionate about transforming the real estate industry in a sustainable way and creating positive impact. Leading the way in ESG and sustainability, we provide innovative solutions to make real estate portfolios transparent and future-proofed.

Join us in making the world a more sustainable place

Buildings are responsible for a whopping 40% of global CO2 emissions. With QUANTREFY, you actively contribute to drastically reducing these emissions. Our platform helps the property industry to make their buildings more sustainable – and therefore more economical. At QUANTREFY, you don’t just work for a technology company. You make a real difference to climate change every day. Join us now and use your skills to make an even bigger difference!

Young company, proven processes

QUANTREFY is a young company that has rapidly gained wide industry acceptance – founded by experts in the field. For you, this means the best of both worlds: the freshness, spirit and personal atmosphere of an up-and-coming technology company, with the awareness of established structures and processes in the background that make everyday work easier for all of us.

Job description

As a Senior Associate (m/f/d) in the QUANT Success team, you will play a key role in supporting our customers, identifying up-sell opportunities and contributing to the development of new features. You will be part of a dedicated team whose focus is the delivery of excellent customer service.

Work & Responsibilities

Your tasks

  • Supporting our customers with onboarding, training and use of Jira Service Management (QUINN’s portal)

  • Identify up-sell opportunities and work with the sales and data flow team to increase services and number of assets

  • Help manage the UserVoice system to co-create new features and services based on customer feedback

  • Development of ESG expertise and application of this knowledge in support of our customers

  • Work on customer-specific solutions with the inclusion of our additional services

  • Professional and effective handling of difficult communication situations


What makes you stand out

  • Proven experience in a client-facing position

  • Experience with CRM systems, preferably Salesforce and Jira Service Management

  • Confluence usage knowledge

  • Basic knowledge of ESG and regulatory issues an advantage

  • Ability to identify and implement effective upselling strategies

  • Excellent communication skills and the ability to remain calm and professional in challenging situations

  • Fluent in German and English, other languages are an advantage

  • Motivated to work in a fast-paced, team-oriented environment


What you can count on

  • An open and capable team in which you immediately feel welcome

  • Established processes & structures combined with the freshness of a young company

  • Attractive base salary

  • Work in our office in Frankfurt a. M. (remote by arrangement)

  • A lot of personal responsibility & creative freedom in a fast-growing company

Just your thing?

We are looking forward to your meaningful application documents

Apply now

And if you are still unsure, feel free to ask us your questions in advance: jobs@quantrefy.email