At QUANTREFY, we are passionate about transforming the real estate industry in a sustainable way and creating positive impact. Leading the way in ESG and sustainability, we provide innovative solutions to make real estate portfolios transparent and future-proofed.
Join us in making the world a more sustainable place
Buildings are responsible for a whopping 40% of global CO2 emissions. With QUANTREFY, you actively contribute to drastically reducing these emissions. Our platform helps the property industry to make their buildings more sustainable – and therefore more economical. At QUANTREFY, you don’t just work for a technology company. You make a real difference to climate change every day. Join us now and use your skills to make an even bigger difference!
Young company, proven processes
QUANTREFY is a young company that has rapidly gained wide industry acceptance – founded by experts in the field. For you, this means the best of both worlds: the freshness, spirit and personal atmosphere of an up-and-coming technology company, with the awareness of established structures and processes in the background that make everyday work easier for all of us.
As a Senior Associate (m/f/d) in the QUANT Success team, you will play a key role in supporting our customers, identifying up-sell opportunities and contributing to the development of new features. You will be part of a dedicated team whose focus is the delivery of excellent customer service.
Work & Responsibilities
Supporting our customers with onboarding, training and use of Jira Service Management (QUINN’s portal)
Identify up-sell opportunities and work with the sales and data flow team to increase services and number of assets
Help manage the UserVoice system to co-create new features and services based on customer feedback
Development of ESG expertise and application of this knowledge in support of our customers
Work on customer-specific solutions with the inclusion of our additional services
Professional and effective handling of difficult communication situations
What makes you stand out
Proven experience in a client-facing position
Experience with CRM systems, preferably Salesforce and Jira Service Management
Confluence usage knowledge
Basic knowledge of ESG and regulatory issues an advantage
Ability to identify and implement effective upselling strategies
Excellent communication skills and the ability to remain calm and professional in challenging situations
Fluent in German and English, other languages are an advantage
Motivated to work in a fast-paced, team-oriented environment
What you can count on
An open and capable team in which you immediately feel welcome
Established processes & structures combined with the freshness of a young company
Attractive base salary
Work in our office in Frankfurt a. M. (remote by arrangement)
A lot of personal responsibility & creative freedom in a fast-growing company
Just your thing?
We are looking forward to your meaningful application documents