At QUANTREFY, we are passionate about transforming the real estate industry in a sustainable way and creating positive impact. Leading the way in ESG and sustainability, we provide innovative solutions to make real estate portfolios transparent and future-proofed.
Join us in making the world a more sustainable place
Buildings are responsible for a whopping 40% of global CO2 emissions. With QUANTREFY, you actively contribute to drastically reducing these emissions. Our platform helps the property industry to make their buildings more sustainable – and therefore more economical. At QUANTREFY, you don’t just work for a technology company. You make a real difference to climate change every day. Join us now and use your skills to make an even bigger difference!
Young company, proven processes
QUANTREFY is a young company that has rapidly gained wide industry acceptance – founded by experts in the field. For you, this means the best of both worlds: the freshness, spirit and personal atmosphere of an up-and-coming technology company, with the awareness of established structures and processes in the background that make everyday work easier for all of us.
As Teamlead QUANT Success (m/f/d), you are the pulse of our customer interactions and play a key role in the implementation of our customer engagement strategy. You will be responsible for leading and developing our dedicated QUANT Success team, ensuring that we continuously deliver world-class support and make the most of our customers’ business opportunities.
Work & Responsibilities
Management and development of the QUANT Success Team, including training and coaching of team members
Proactively identify up-sell opportunities and work with the sales and data flow team to increase services and number of assets
Management of the UserVoice system to co-create new features and services based on customer feedback
Provide training and support to customers on Jira Service Management (QUINN’s portal) and other tools and platforms
Development of ESG expertise and promotion of this knowledge throughout the team
Work on customer-specific solutions with the inclusion of our additional services and the promotion of this mentality in the team
Management of difficult communication situations and training of team in effective communication strategies
What makes you stand out
Proven experience in a managerial position in a customer-focused team
Experience with CRM systems, preferably Salesforce and Jira Service Management
Confluence usage knowledge
Knowledge of ESG and regulatory issues an advantage
Ability to develop and implement effective upselling strategies
Excellent communication skills and ability to remain calm and professional in challenging situations
Strong leadership skills with the ability to motivate and develop a team
Fluent in German and English, other languages are an advantage
What you can count on
An open and capable team in which you immediately feel welcome
Established processes & structures combined with the freshness of a young company
Attractive base salary
Work in our office in Frankfurt a. M. (remote by arrangement)
A lot of personal responsibility & creative freedom in a fast-growing company
Just your thing?
We are looking forward to your meaningful application documents